Public offer for the sale of goods

This public offer establishes the procedure for the sale of goods marketed by the limited liability company “SPLAT online” (TIN 7705400515 / PSRN 1147746923818) and ordered through the Online Store, and also governs the relations between the Buyer and the Seller in the sale of Goods and the provision of services connected with such sale.

Key definitions

Order – a request placed by the Buyer for the purchase and delivery of Goods, made through the Online Store, confirming that the Buyer has examined a sample of the goods in the Online Store or in any of the stores of the Seller's retail network and intends to purchase the Goods and have them delivered to the address specified by the Buyer, or to collect the Goods in person from any store of the Seller's retail network.

Online Store – a website owned by the Seller, located on the Internet at // splatglobal.com, which presents the Goods offered by the Seller for purchase, as well as the terms of payment and delivery of the Goods to the Buyer.

Buyer – an individual, a visitor of the Online Store, who accepts the terms of this Agreement and intends to order or purchase, or who orders or purchases, Goods exclusively for personal, family, household and other needs unrelated to business activity.

Seller – the limited liability company “SPLAT online”, TIN 7705400515 / PSRN 1147746923818, 174350, Novgorod Region, Okulovsky District, territory of the 2nd km of the Okulovka-Kulotino motorway, building 1, structure 1, premises 19; for correspondence: 127254, Moscow, P.O. Box 29.

Sale of goods through the Online Store – the sale of Goods under a retail purchase and sale contract concluded on the basis of the Buyer's prior review of the description of the Goods provided by the Seller in the Online Store catalog and direct examination of samples of the Goods in the stores of the Seller's retail network.

Goods – cosmetic products, household products for the home and other goods offered for sale in the Seller's Online Store.

Personal Account – a section of the Online Store available to the Buyer after registration, through which the Buyer manages their account.

1. General provisions

1.1. The Seller sells Goods through the Online Store.

1.2. By ordering Goods, the Buyer agrees to the terms of sale of Goods set out below (hereinafter – the Terms of Sale of Goods).

1.3. These Terms of Sale of Goods, as well as the information about the Goods presented in the Online Store and in the stores of the Seller's retail network, constitute a public offer in accordance with Article 435 and clause 2 of Article 437 of the Civil Code of the Russian Federation.

1.4. The Agreement enters into force (is deemed concluded) from the moment the Buyer sends the Seller an Order from the Personal Account in the Online Store. The Order must contain the following information:

2. Subject of the Agreement

2.1. The subject of this Agreement is to provide the Buyer with the opportunity to purchase, for personal, family, household and other needs unrelated to business activity, the Goods presented in the Online Store catalog and in the stores of the Seller's retail network. This Agreement applies to all Goods and services presented in the Seller's Online Store (for as long as such offers with descriptions are present in the Online Store catalog).

3. Registration in the Online Store

3.1. Registration in the Online Store is carried out at: https://splatglobal.com/ru/myaccount?registration

3.2. Registration in the Online Store is not required in order to place an Order and send it to the Seller.

3.3. The Seller is not responsible for the accuracy and correctness of the information provided by the Buyer during registration.

3.4. The Buyer undertakes not to disclose to third parties the login and password specified by the Buyer during registration. If the Buyer suspects that the security of their login and password has been compromised or that they may be used by third parties without authorisation, the Buyer undertakes to notify the Seller immediately by sending a corresponding electronic message from the personal account or an email to: im@splat.ru

4. Goods and purchase procedure

4.1. The Seller ensures that the Goods presented in the Online Store are available in its warehouse. The photographs accompanying the Goods are illustrations of them and may differ from the actual appearance of the Goods. The descriptions/characteristics accompanying the Goods do not claim to be exhaustive and may contain typographical errors. To clarify information about the Goods, the Buyer should contact Customer Support on the splatglobal.com website

4.2. If the Goods ordered by the Buyer are not available in the Seller's warehouse, the Seller has the right to exclude the said Goods from the Order / cancel the Buyer's Order, notifying the Buyer by sending a corresponding electronic message to the address specified by the Buyer during registration (or by a call from an operator of the Seller's call centre).

4.3. In the event of partial/full cancellation of a prepaid Order, the cost of the cancelled Goods is refunded by the Seller to the Buyer using the same method by which the Goods were paid for.

4.4. The Buyer's Order is placed as follows:

4.4.1. placement via the Internet information and telecommunications network.

First the Buyer selects Goods and adds them to the cart. After the Buyer has added the Goods, they must go to the «Cart». The Consumer must log in and fill in the fields on the «Login», «Addresses» and «Delivery» tabs. The Consumer selects the delivery method. The Consumer selects the payment method. At the final stage of placing the Order, the Consumer confirms that all the information provided is correct by sending their Order to the Seller.

4.5. When placing the Order, the Buyer confirms that they are over 18 years old. The Buyer bears the risk of adverse consequences for providing incorrect information that makes it impossible for the Seller to properly fulfil its obligations to the Buyer.

4.6. After the Order is placed in the Online Store, the Buyer is provided with information about the details of the Order by means of an electronic message sent to the address specified by the Buyer during registration. The Seller's representative handling the Order clarifies the details of the Order and agrees the delivery date, which depends on the availability of the ordered Goods in the Seller's warehouse and on the time required to process and deliver the Goods in accordance with the Order.

4.7. The expected date of transfer of the Order to the Delivery Service is communicated to the Buyer by the Seller's representative handling the Order by email.

5. Examination of the sample of the Goods and their delivery

5.1. The delivery methods and estimated delivery times for the Goods are indicated in the Online Store in the «Delivery» section.

5.2. The delivery area for the Goods presented in the Online Store is limited to the territory of the Russian Federation.

5.3. Delays in delivery are possible due to extraordinary and unavoidable circumstances.

5.4. Upon delivery, the Goods are handed over to the Buyer or to a third party who has examined the sample of the Goods and is named in the Order as the recipient (hereinafter the Buyer and the third party are referred to as the «Recipient»). If it is impossible for the persons named above to receive Goods paid for in cash, the Goods may be handed over to a person who can provide details of the Order (the Order number and the Recipient's full name) and pay the full cost of the Order to the person delivering the Order.

5.5. In order to prevent fraud, as well as to fulfil the obligations set out in clause 5 of this Agreement, when handing over the Goods the person delivering them has the right to request an identity document from the Recipient and to record the type and number of the document provided by the Recipient on the Order receipt. The Seller guarantees the confidentiality and protection of the Recipient's personal data (clause 9.3 of the Agreement).

5.6. Title to the Goods passes to the Buyer from the moment the Goods are handed over and the Buyer has paid the full cost of the Goods.

The risk of accidental loss of or accidental damage to the Goods passes to the Buyer at the moment the Goods are handed over to them and the Recipient of the Order signs the documents confirming delivery and examination of the sample. If the Goods are not delivered, the Seller reimburses the Buyer in full for the cost of the prepaid Order and delivery after receiving confirmation from the Delivery Service that the Goods have been lost or returned to the Seller's warehouse.

5.7. The delivery cost of each Order is calculated individually, based on the region and delivery method, as well as (where necessary) the form of payment, and is indicated in the Online Store at the final stage of placing the Order.

5.8. The Seller's obligation to hand over the Goods to the Buyer is deemed fulfilled at the moment the Goods are handed over to the Recipient or the Goods are collected from a representative of the courier company, including at courier companies' pick-up points or terminals.

When receiving an Order at a courier company, after paying for the delivered Goods the Recipient must inspect the delivered Goods and open the package in the presence of a representative of the courier company in order to check the Goods for compliance with the declared quantity, assortment and completeness, and also to check the expiry date of the delivered Goods and the integrity of the packaging. If there are any claims regarding the delivered Goods (missing items, inclusion of Goods other than those specified in the shipment inventory, a difference between the delivered Goods and the sample examined by the Recipient, manufacturing defects, other claims), at the Recipient's instruction the representative of the courier company draws up a Report on the discrepancies identified, signed by the Buyer and the representative of the courier company. If the Recipient has not made any claims in the manner described above, the Seller is deemed to have fully and properly fulfilled its obligation to hand over the Goods.

In the event of the return of Goods delivered by a courier company due to claims regarding the Goods, the Recipient must enclose the following documents with the shipment containing the returned Goods:

5.9. A Recipient who has confirmed their intention to purchase the Goods by signing the acceptance certificate or the delivery receipt for the Goods thereby confirms that they examined the sample of the Goods directly before making the purchase.

5.10. When accepting the Goods from the courier, the Recipient must inspect the delivered Goods and check them for compliance with the declared quantity, assortment and completeness of the Goods, conformity with the sample of the Goods, and also check the expiry date of the delivered Goods and the integrity of the packaging. If there are no claims regarding the delivered Goods, the Buyer signs the «Delivery receipt» and pays for the Order (in the absence of 100% prepayment). A signature on the delivery documents indicates that the Recipient has made no claims regarding the Goods and that the Seller has fully and properly fulfilled its obligation to hand over the Goods.

5.11. The Goods presented in the Online Store for examination comply with GOST and technical specifications in terms of quality and packaging, which is confirmed by the relevant documents (certificates, declarations of conformity, etc.).

6. Payment procedure

6.1. The price of the goods is stated in IQD and includes value added tax.

6.2. The price of the Goods is indicated in the Online Store. If the price of the Goods ordered by the Buyer is stated incorrectly, the Seller informs the Buyer of this so that they can confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is deemed cancelled. If the Order has been paid for, the Seller refunds the amount paid for the Order to the Buyer using the same method by which it was paid.

6.3. The price of the Goods in the Online Store may be changed by the Seller unilaterally. However, the price of the Goods already ordered by the Buyer is not subject to change.

6.4. Payment for the Goods by payment cards.

6.5. The Seller has the right to grant discounts on the Goods and to establish a bonus programme. The types of discounts and bonuses and the procedure and conditions for awarding them are indicated in the Online Store and may be changed by the Seller unilaterally.

7. Return of Goods and refunds

7.1. Return of Goods of proper quality.

7.1.1. Perfumery and cosmetic products and household chemical goods are not subject to return or exchange in accordance with Decree of the Government of the Russian Federation No. 2463 of 31 December 2020.

7.2. Return of Goods of improper quality.

7.2.1. Goods of improper quality are goods containing defects. A defect in the goods is their non-conformity with the mandatory requirements provided for by law, or with the terms of the Agreement, or with the purposes for which Goods of this kind are normally used, or with the purposes of which the Seller was informed by the Buyer when concluding the Agreement. The Goods received must correspond to the description in the Online Store. A difference in design or styling elements from the description stated in the Online Store is not a sign of improper quality.

7.2.2. The appearance and completeness of the Goods, as well as the completeness of the entire Order, must be checked by the Buyer at the moment of delivery of the Goods in accordance with clause 5.8 of this Agreement.

7.2.3. Upon delivery of the Goods, the Buyer signs the delivery receipt, thereby confirming that they have inspected the sample of the Goods, that the set is complete, and that they have no claims regarding the quantity and appearance of the goods. After receipt of the Goods, claims regarding external defects of the goods, their quantity, completeness of the set and merchantable appearance are not accepted.

7.2.4. If Goods of inadequate quality were delivered to the Buyer and unless otherwise agreed in advance by the Seller, the Buyer is entitled to invoke the provisions of Article 18 of the Law of the Russian Federation No. 2300-1 of 07.02.1992 “On Protection of Consumer Rights” (hereinafter – the Consumer Rights Protection Law).

7.2.5. Demands for the refund of the sum paid for the Goods are to be satisfied within 10 days from the date the relevant demand is submitted.

7.3. Refunds are made by returning the cost of the paid Goods to the bank card (Sample Refund Application Form).

8. Liability

8.1. The Seller is not liable for damage caused to the Buyer as a result of improper use of Goods purchased in the Online Store and/or in the stores of the Seller’s retail network.

9. Confidentiality and protection of information

9.1. The Buyer’s personal data is processed in accordance with Federal Law No. 152-FZ of 27.07.2006 “On Personal Data”.

9.2. When registering in the Online Store, the Buyer provides the following information: surname, first name, contact telephone number, e-mail address, password for access to the Personal Account in the Online Store.

9.3. By providing their personal data to the Seller, the Buyer consents to its processing by the Seller, including for the purposes of the Seller’s promotion of goods and services, as well as to the transfer of personal data to third parties engaged by the Buyer to fulfil obligations towards the Buyer under the Agreement.

9.4. The Seller uses the Buyer’s personal data:

9.4.1. The Seller has the right to send informational, including advertising, messages to the Buyer’s e-mail and mobile phone with the Buyer’s consent. The Buyer may refuse to receive advertising and other information without explaining the reasons for the refusal. Service messages informing the Buyer about the Order and the stages of its processing are sent automatically and cannot be declined by the Buyer.

9.5. The Seller is not responsible for information provided by the Buyer in the Online Store in publicly accessible form.

9.6. In order to improve the quality of service to the Buyer, the Seller has the right to record telephone conversations with the Buyer. In doing so, the Seller undertakes to prevent attempts of unauthorised access to information obtained in the course of telephone conversations and/or its transfer to third parties not directly involved in the fulfilment of Orders, in accordance with Federal Law No. 149-FZ of 27.07.2006 “On Information, Information Technologies and Protection of Information”.

9.7. The Seller has the right to use cookie technology. (Cookies are service information sent by a web server to the user’s computer to be stored in the browser. They are used to store data specific to a given user and used by the web server for various purposes.) Cookies do not contain confidential information and are not transferred to third parties.

10. Additional terms

10.1. The Seller has the right to assign or otherwise transfer to third parties its rights and obligations arising from its relations with the Buyer.

10.2. The Online Store and the services provided may be temporarily partially or fully unavailable due to maintenance or other work or for any other reasons of a technical nature. The Seller’s technical service has the right to periodically carry out the necessary maintenance or other work, with or without prior notice to Buyers.

10.3. The provisions of Russian legislation apply to the relations between the Buyer and the Seller.

10.4. Should the Buyer have any questions or claims, they must contact the Seller by sending a message from the personal account, by telephone, by e-mail, or by any other available means. The parties will endeavour to resolve all disputes that arise through negotiations; if no agreement is reached, the dispute will be referred for consideration in accordance with the applicable legislation of the Russian Federation.

10.5. A court’s recognition of any provision of this Agreement as invalid does not entail the invalidity of the remaining provisions.